Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

1981 • 53,150 citations

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

1981 • 51,699 citations

Self-Reports in Organizational Research: Problems and Prospects

1986 • 15,491 citations

Exchange and Power in Social Life.

1965 • 13,412 citations

The Social Psychology of Organizations.

1979 • 12,953 citations

The Handbook of Social Psychology

1969 • 12,920 citations

Research in Organizational Behavior

1984 • 12,263 citations

The Norm of Reciprocity: A Preliminary Statement

1960 • 11,250 citations

Measuring individual differences in empathy: Evidence for a multidimensional approach.

1983 • 8,467 citations

The Functions of the Executive

1938 • 6,875 citations

AFFECT- AND COGNITION-BASED TRUST AS FOUNDATIONS FOR INTERPERSONAL COOPERATION IN ORGANIZATIONS.

1995 • 6,161 citations

Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors

1991 • 5,739 citations

Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors

1990 • 5,313 citations

Organizational Citizenship Behavior: The Good Soldier Syndrome.

1988 • 5,027 citations

Social Behavior: Its Elementary Forms

1963 • 4,836 citations

Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior.

1986 • 3,767 citations

Organizational citizenship behavior: Its nature and antecedents.

1983 • 3,422 citations

A META‐ANALYTIC REVIEW OF ATTITUDINAL AND DISPOSITIONAL PREDICTORS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR

1995 • 3,193 citations

PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE.

1997 • 3,162 citations

Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?

1991 • 3,105 citations

Organizational Citizenship Behavior: It's Construct Clean-Up Time

1997 • 2,649 citations

Expanding the Criterion Domain to Include Elements of Contextual Performance

1993 • 2,523 citations

Organizational Citizenship Behavior: The Good Soldier Syndrome

1989 • 2,475 citations

Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee "Citizenship".

1983 • 2,392 citations

Social Behavior: Its Elementary Forms

1962 • 2,372 citations

The Balanced Scorecard

1998 • 2,322 citations

Task Performance and Contextual Performance: The Meaning for Personnel Selection Research

1997 • 2,062 citations

Handbook of Motivation and Cognition: Foundations of Social Behavior, Vol. 2.

1991 • 2,032 citations

JUSTICE AS A MEDIATOR OF THE RELATIONSHIP BETWEEN METHODS OF MONITORING AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR.

1993 • 2,016 citations

Social exchange in organizations: Perceived organizational support, leader–member exchange, and employee reciprocity.

1996 • 1,832 citations

Prosocial Organizational Behaviors

1986 • 1,711 citations

CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE.

1994 • 1,654 citations

Personnel Selection in Organizations

1993 • 1,611 citations

Evidence that task performance should be distinguished from contextual performance.

1994 • 1,599 citations

The motivational basis of organizational behavior

1964 • 1,596 citations

ORGANIZATIONAL CITIZENSHIP BEHAVIOR: CONSTRUCT REDEFINITION, MEASUREMENT, AND VALIDATION.

1994 • 1,581 citations

Feeling good-doing good: A conceptual analysis of the mood at work-organizational spontaneity relationship.

1992 • 1,475 citations

Organizational citizenship behavior and the quantity and quality of work group performance.

1997 • 1,450 citations

The motivational basis of organizational citizenship behavior

1990 • 1,419 citations

Transformational leader behaviors and substitutes for leadership as determinants of employee satisfaction, commitment, trust, and organizational citize

1996 • 1,379 citations

A Theory of Individual Differences in Task and Contextual Performance

1997 • 1,368 citations

Personality, affect, and behavior in groups.

1990 • 1,318 citations

TAKING CHARGE AT WORK: EXTRAROLE EFFORTS TO INITIATE WORKPLACE CHANGE.

1999 • 1,305 citations

Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support.

1993 • 1,288 citations

Cognitive versus affective determinants of organizational citizenship behavior.

1989 • 1,238 citations

Impact of Organizational Citizenship Behavior on Organizational Performance: A Review and Suggestion for Future Research

1997 • 1,236 citations

Impetus for Action: A Cultural Analysis of Justice and Organizational Citizenship Behavior in Chinese Society

1997 • 1,178 citations

Individualism‐collectivism as an individual difference predictor of organizational citizenship behavior

1995 • 1,176 citations

ROLE DEFINITIONS AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR: THE IMPORTANCE OF THE EMPLOYEE'S PERSPECTIVE.

1994 • 1,105 citations

Industrial and Labor Relations Review

1949 • 1,099 citations

Interpersonal facilitation and job dedication as separate facets of contextual performance.

1996 • 1,055 citations

The leadership challenge: How to get extraordinary things done in organizations

1987 • 1,016 citations

Cognition, social behavior, and the environment

1981 • 1,013 citations

Organizational Citizenship Behaviors and Sales Unit Effectiveness

1994 • 959 citations

DOES PERCEIVED ORGANIZATIONAL SUPPORT MEDIATE THE RELATIONSHIP BETWEEN PROCEDURAL JUSTICE AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR?

1998 • 950 citations

Transformational and Transactional Leadership and Salesperson Performance

2001 • 903 citations

Contact employees: Relationships among workplace fairness, job satisfaction and prosocial service behaviors

1997 • 892 citations

State or trait: Effects of positive mood on prosocial behaviors at work.

1991 • 881 citations

Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context.

1990 • 876 citations

Genesis of popular but erroneous psychodiagnostic observations.

1967 • 868 citations

Organizational citizenship behavior and objective productivity as determinants of managerial evaluations of salespersons' performance

1991 • 804 citations

An essay on organizational citizenship behavior

1991 • 745 citations

Some Possible Antecedents and Consequences of In-Role and Extra-Role Salesperson Performance

1998 • 716 citations

An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context

1997 • 624 citations

Treating employees fairly and organizational citizenship behavior: Sorting the effects of job satisfaction, organizational commitment, and procedural justice

1993 • 612 citations

The effects of organizational citizenship behavior on performance judgments: A field study and a laboratory experiment.

1998 • 597 citations

Category-based versus piecemeal-based affective responses: Developments in schema-triggered affect.

1986 • 569 citations

Procedural justice, strategic decision making, and the knowledge economy

1998 • 563 citations

Accounting for Organizational Citizenship Behavior: Leader Fairness and Task Scope versus Satisfaction

1990 • 555 citations

Estimating Trait, Method, and Error Variance: Generalizing across 70 Construct Validation Studies

1987 • 548 citations

The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance

1993 • 512 citations

Task interdependence and extrarole behavior: A test of the mediating effects of felt responsibility.

1991 • 490 citations

The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses.

1998 • 479 citations

A cognitive view of the performance appraisal process: A model and research propositions

1984 • 447 citations

Distinguishing contextual performance from task performance for managerial jobs.

1999 • 414 citations

Illusory correlation in observational report

1967 • 410 citations

Ubiquitous halo.

1981 • 407 citations

A Structural Equation Model of the Effects of Negative Affectivity, Leader-Member Exchange, and Perceived Job Mobility on In-role and Extra-role Performance: A Chinese Case

1999 • 392 citations

Meta-analysis of the relationships between Kerr and Jermier's substitutes for leadership and employee job attitudes, role perceptions, and performance.

1996 • 388 citations

Academy of Management Best Paper Proceedings

1997 • 379 citations

Procedural Justice, Attitudes, and Subsidiary Top Management Compliance with Multinationals' Corporate Strategic Decisions

1993 • 366 citations

Organizational Spontaneity in Context

1997 • 347 citations

An Investigation into the Antecedents of Organizational Citizenship Behaviors in a Personal Selling Context

1997 • 347 citations

Some Possible Antecedents and Consequences of In-Role and Extra-Role Salesperson Performance

1998 • 331 citations

Estimating Trait, Method, and Error Variance: Generalizing across 70 Construct Validation Studies

1987 • 331 citations

Effects of ratee task performance and interpersonal factors on supervisor and peer performance ratings.

1995 • 291 citations

Leader-Member Exchange Quality and Effectiveness Ratings

1998 • 278 citations

Research in Organizational Behavior, Vol. 7.

1986 • 271 citations

Do Citizenship Behaviors Matter More for Managers Than for Salespeople?

1999 • 268 citations

Dimensions that make a difference: Examining the impact of in-role and extrarole behaviors on supervisory ratings.

1994 • 267 citations

Journal of Marketing Research

2010 • 264 citations

Personality and organizational citizenship behavior

1994 • 260 citations

Psychological sense of community at work: A measurement system and explanatory framework

1998 • 255 citations

Does Perceived Organizational Support Mediate the Relationship between Procedural Justice and Organizational Citizenship Behavior?

1998 • 251 citations

An investigation of positive affect, prosocial behaviors and service quality

1997 • 240 citations

Do Substitutes for Leadership Really Substitute for Leadership? An Empirical Examination of Kerr and Jermier′s Situational Leadership Model

1993 • 222 citations

The good soldier: who is s(he)?

2001 • 208 citations

Personality and Organizational Citizenship Behavior

1994 • 204 citations

ORGANIZATIONAL CITIZENSHIP BEHAVIORS AND THEIR EFFECT ON ORGANIZATIONAL EFFECTIVENESS IN LIMITED-MENU RESTAURANTS.

1996 • 198 citations

IMPLICATIONS OF THE MULTIDIMENSIONAL NATURE OF JOB PERFORMANCE FOR THE VALIDITY OF SELECTION TESTS: MULTIVARIATE FRAMEWORKS FOR STUDYING TEST VALIDITY

1997 • 196 citations

Organizational citizenship behaviors and managerial evaluations of employee performance: A review and suggestions for future research

1993 • 195 citations

The Social Psychology of Organizations

1967 • 195 citations

Organizational citizenship behavior among hospital employees: a multidimensional analysis involving job satisfaction and organizational commitment.

1997 • 193 citations

Antecedents of Organizational Citizenship Behavior Revisited: Public Personnel in the United States and in the Middle East

1998 • 189 citations

Justice and organizational citizenship behavior: What is the relationship?

1993 • 183 citations

Exchange Ideology as a Moderator of Job Attitudes‐Organizational Citizenship Behaviors Relationships¹

1991 • 178 citations

The Relation Between Trust in the Supervisor and Subordinate Organizational Citizenship Behavior

1995 • 164 citations

Procedural Justice and Managers' In-Role and Extra-Role Behavior: The Case of the Multinational

1996 • 142 citations

The role of prescribed and nonprescribed behaviors in estimating the dollar value of performance.

1989 • 124 citations

Research in Organizational Behavior, vol. 12.

1991 • 113 citations

Correlational bias in observer ratings.

1976 • 111 citations

Research in Organizational Behavior, Vol. 1.

1981 • 109 citations

Employee Involvement and Organizational Citizenship: Implications for Labor Law Reform and “Lean Production#x201D;

1998 • 103 citations

An examination of substitutes for leadership within a levels-of-analysis framework

1995 • 92 citations

Main and interaction effects of task and contextual performance on supervisory reward decisions.

1999 • 82 citations

Research in Organizational Behavior (Volume 1)

1999 • 60 citations

Organizational Capital and Joining-up: Linking the Individual to the Organization and to Society

1998 • 28 citations

Relationships among Nontask Behaviors, Rated Performance, and Objective Performance Measures

1994 • 27 citations

Deleted Work

1955 • 0 citations