WHEN CASHIERS MEET CUSTOMERS: AN ANALYSIS OF THE ROLE OF SUPERMARKET CASHIERS.

The Presentation of Self in Everyday Life.

1956 • 26,757 citations

The social psychology of organizing

1969 • 11,161 citations

Social Theory and Social Structure

1958 • 10,861 citations

Work and motivation

1964 • 9,479 citations

Helplessness: On Depression, Development, and Death

1975 • 6,201 citations

The bases of social power.

1959 • 4,745 citations

Organizational Stress: Studies in Role Conflict and Ambiguity.

1965 • 3,000 citations

The Managed Heart

1983 • 2,227 citations

Theories of Learning

1948 • 1,322 citations

An Emerging Strategy of "Direct" Research

1979 • 1,238 citations

Expression of Emotion as Part of the Work Role

1987 • 1,072 citations

Role Theory: Expectations, Identities, and Behaviors.

1982 • 961 citations

The Measurement of Job Characteristics.

1976 • 780 citations

Theories of career development

1974 • 714 citations

Employee and Customer Perceptions of Service in Banks

1980 • 651 citations

UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES.

1988 • 620 citations

Clients as “Partial” Employees of Service Organizations: Role Development in Client Participation

1986 • 598 citations

Nonreactive Measures in the Social Sciences

1981 • 511 citations

The Psychology of Control

1985 • 471 citations

Cheats at Work (An Anthropology of Workplace Crime)

1983 • 342 citations

Service America!: Doing Business in the New Economy

1985 • 302 citations

HUMAN RELATIONS in the Restaurant Industry

1963 • 224 citations

Some Correlates of Experienced Job Stress: A Boundary Role Study.

1979 • 197 citations

Between Service and Servility: Role Conflict in Subordinate Service Roles

1980 • 171 citations

The world of waiters

1984 • 146 citations

The Milkman and his Customer: A Cultivated Relationship

1972 • 95 citations

Collaboration in Work Settings: A Personal Perspective

1977 • 81 citations

Managing to keep the customer

1992 • 67 citations

Field Stimulations for Organizational Behavior Research

1979 • 55 citations

The Waitress-Diner Relationship

1976 • 45 citations

Environmental Influences on the Performance of a Professional Baseball Team

1981 • 6 citations