Employee and Customer Perceptions of Service in Banks

The Social Psychology of Organizations.

1979 • 12,953 citations

Plans and the structure of behavior.

1960 • 4,403 citations

Plans and the Structure of Behavior

1960 • 3,598 citations

Review and conceptual analysis of the employee turnover process.

1979 • 2,019 citations

Motivation and Organizational Climate

1969 • 1,432 citations

Careers in Organizations.

1977 • 1,386 citations

Boundary Spanning Roles and Organization Structure<sup />

1977 • 1,200 citations

The Construction of a New Type of Attitude Measure¹

1955 • 669 citations

The structure of behavior

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Organizational structure and climate

1976 • 314 citations

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1974 • 215 citations

Some Correlates of Experienced Job Stress: A Boundary Role Study.

1979 • 197 citations

The perception of organizational climate: The customer's view.

1973 • 190 citations

Some problems in the measurement of organizational climate

1973 • 148 citations

Organizational climate: Its homogeneity within organizations.

1977 • 128 citations

The service society and the consumer vanguard

1974 • 100 citations

Organizational Climate: Science or Folklore?

1978 • 77 citations

The Pursuit of Validity in the Evaluation of Training Programs

1978 • 34 citations

Deleted Work

1955 • 0 citations