The theory and practice of benchmarking: then and now

Benchmarking: the search for industry best practices that lead to superior performance

1989 • 1,646 citations

Quality planning and analysis

1970 • 944 citations

The Benchmarking Book

1992 • 452 citations

Comparing the Reinventing Government Movement with the New Public Administration

1996 • 381 citations

USING PROJECT FINANCE TO FUND INFRASTRUCTURE INVESTMENTS

1996 • 207 citations

Determining What to Benchmark: An Analytic Hierarchy Process Approach

1994 • 206 citations

Evalatn a Hotel GM's Performance

1995 • 205 citations

Evaluating a hotel GM's performance A case study in benchmarking

2003 • 202 citations

Evaluating a hotel GM's performance

1995 • 180 citations

Integrating QFD, AHP and Benchmarking in Strategic Marketing

1994 • 168 citations

The Benchmarking Process

1992 • 138 citations

Benchmarking the US physician workforce. An alternative to needs-based or demand-based planning

1996 • 115 citations

A Proper Mentality for Benchmarking

1999 • 115 citations

Aiming high: Competitive benchmarking for superior performance

1993 • 104 citations

Benchmarking: Performance Improvement Toward Competitive Advantage

1995 • 89 citations

A Question of Evaluation: NBIA's Impact Assessment of Business Incubators

1998 • 89 citations

Learning from the Best Leads to Superior Performance

1992 • 85 citations

At Last, an Alternative to Performance Appraisal: Total Quality Management

1994 • 84 citations

Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education: Part II

1998 • 75 citations

Developing and Testing Benchmarking and Self‐assessment Frameworks in Manufacturing

1994 • 74 citations

Benchmarking the US Physician Workforce

1996 • 73 citations

Local Government Benchmarking: Lessons from Two Major Multigovernment Efforts

1999 • 71 citations

The art of benchmarking: using customer feedback to establish a performance gap

1992 • 70 citations

Benchmarking: A Self‐Improvement Strategy

1989 • 67 citations

Benchmarking maturity as we approach the millennium?

1999 • 65 citations

Struggles in Transformation: A Study in TQM, Leadership, and Organizational Culture in a Government Agency

1996 • 61 citations

Benchmarking sales forecasting management

1999 • 59 citations

The process of benchmarking

1995 • 50 citations

Benchmarking for Strategic Manufacturing Management

1994 • 50 citations

Benchmarking: How to learn from best‐in‐class practices

1992 • 49 citations

Industrial benchmarking: A case study of performance analysis techniques

1993 • 46 citations

Cost benchmarking functions in the value chain

1989 • 45 citations

Measuring Problem Behaviors in Dementia: Developing a Methodological Agenda

1997 • 43 citations

Applying Benchmarking To Higher Education:Some Lessons From Experience

1999 • 40 citations

How process benchmarking supports corporate strategy

1993 • 40 citations

How benchmarking goes wrong (and how to do it right)

1993 • 39 citations

Benchmarking and business paradigm shifts

2000 • 38 citations

Benchmarking organ procurement organizations: a national study.

1999 • 37 citations

Roadmap to Current Benchmarking Literature

1994 • 35 citations

The search for appropriate benchmarking partners: A macro approach and application to corporate travel management

1994 • 34 citations

Member Ratings of Health Care Provided by 48 Physician Groups

1998 • 34 citations

Partner selection and group formation in cooperative benchmarking

1995 • 34 citations

The Link Between Benchmarking and Shareholder Value

1992 • 33 citations

A field experiment on the effects of benchmarking and goal setting on company sales performance

1998 • 33 citations

Integration of benchmarking and benchmarking of integration

1995 • 32 citations

Benchmarking, Total Quality Management, and Libraries.

1993 • 32 citations

Sustainable Industrial Development: Benchmarking Environmental Policies and Reports

2013 • 31 citations

A review of benchmarking literature: a proposed model for implementation

2014 • 30 citations

Foodservice Benchmarking

2000 • 30 citations

Where Ethics Comes from and What to Do about It

1992 • 29 citations

The Future of Federal Reinvention: Congressional Perspectives

1996 • 29 citations

Where ethics comes from and what to do about it.

1992 • 29 citations

Benchmarking: The Japanese experience

1994 • 29 citations

Strategic benchmarking at ICI Fibres

1994 • 28 citations

A Field Experiment on the Effects of Benchmarking and Goal Setting on Company Sales Performance

1998 • 28 citations

Benchmarking for Strategic Action

1992 • 27 citations

Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education. Part I: Financial services sector

1998 • 27 citations

A practical approach to benchmarking in three service industries

2000 • 27 citations

Reinventing the business of government: An interview with change catalyst David Osborne

1994 • 27 citations

Benchmarking: Measuring Yourself against the Best.

1990 • 26 citations

Benchmarking OODBs with a Generic Tool

2000 • 24 citations

The use of benchmarking to enhance marketing decision making

1993 • 23 citations

Measuring product advantage using competitive benchmarking and customer perceptions

1994 • 22 citations

Gathering Best Practices.

1993 • 22 citations

Taking stock of corporate benchmarking practices: Panacea or Pandora's box?

1995 • 20 citations

How Do You Measure Up

1999 • 20 citations

Prospering In a Global Economy

1995 • 20 citations

How to Implement Competitive‐Cost Benchmarking

1992 • 20 citations

From benchmarking to business process re-engineering: A case study

1999 • 19 citations

Questions to answer before benchmarking

1993 • 19 citations

How benchmarking can improve business reengineering

1993 • 19 citations

Benchmarking quality implementation in a service context: A comparative analysis of financial services and institutions of higher education. Part III

1998 • 18 citations

First: Know Your Market

1997 • 18 citations

Benchmarking R&D productivity

1993 • 17 citations

Quality in R&D: R&D Benchmarking at AT&T

1992 • 16 citations

Benchmarking institutions of higher education

2000 • 16 citations

Benchmarking and clinical pathway implementation on a multihospital basis.

1997 • 16 citations

Best practice benchmarking: Delivering the goods?

1998 • 15 citations

Searching for the best

1993 • 14 citations

A National Action Plan to Meet Health Care Quality Information Needs in the Age of Managed Care

1998 • 13 citations

Expert Panel Identifies Activities and Performance Measures for Foodservice Benchmarking

2000 • 12 citations

Training managers to benchmark

1993 • 11 citations

Getting organizational buy‐in for benchmarking: Environmental management at weyerhaeuser

1992 • 11 citations

Export Benchmarking: EXPORT PRACTICES ASSOCIATED WITH SUPERIOR PERFORMANCE

1993 • 11 citations

What does benchmarking mean today? New options in benchmarking

1993 • 11 citations

In pursuit of benchmarking excellence: The texas instruments story

1994 • 10 citations

An American Express/IBM consortium benchmarks information technology

1993 • 10 citations

Combined benchmarking of hospital outcomes and utilization.

2000 • 10 citations

Benchmarking a public service business management system

2000 • 10 citations

Benchmarking Intelligence Fuels Management Moves

1993 • 10 citations

Modeling Total Quality Elements into a Strategy-Oriented Simulation

1992 • 10 citations

Benchmarking: A wakeup call for board members (and CEOs Too)

1993 • 10 citations

Benchmarking barometers for products and processes

1994 • 8 citations

Successful benchmarking with the team approach

1994 • 7 citations

Benchmarking Total Quality Management Programs in Engineering Colleges

1995 • 5 citations

Benchmarking at the SunHealth Alliance

1993 • 5 citations

Value‐added benchmarking: A tool for getting precisely what you want

1992 • 5 citations

Lessons learned from business by a school of education Learning through benchmarking

1993 • 4 citations

Measuring Customer Satisfaction: Myth or Reality?

1998 • 4 citations

The town hall factory: The applicability of manufacturing operations management to public services

1998 • 3 citations

Healthcare: A Lesson in Benchmarking for Educators.

1993 • 3 citations

RESOURCE MANAGEMENT

2000 • 3 citations

A benchmarking intervention into an executive team

1998 • 3 citations

Picking the Right Benchmark

2000 • 3 citations

Should you benchmark world class, direct companies or both?: Benchmarking and Competitive Intelligence

1992 • 3 citations

Benchmarking hospital lengths of stay using histograms.

1999 • 2 citations

FITTING STANDARDS FOR PUBLIC SERVICES

1998 • 2 citations

Deleted Work

1955 • 0 citations