The art of benchmarking: using customer feedback to establish a performance gap

Harvard Business Review

1988 • 18,717 citations

Benchmarking: the search for industry best practices that lead to superior performance

1989 • 1,646 citations

Benchmarking: A Self‐Improvement Strategy

1989 • 67 citations

Applying the Benchmarking Approach to Absence Control

1990 • 12 citations