Patient satisfaction in primary health care: A literature review and analysis

Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research

1975 • 35,468 citations

A Theory of Cognitive Dissonance

1957 • 21,402 citations

Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences

2014 • 21,180 citations

A Theory of Cognitive Dissonance

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Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.

1970 • 10,905 citations

A technique for the measurement of attitudes

1932 • 8,877 citations

A technique for measurement of attitudes

1932 • 7,812 citations

Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences.

1977 • 7,744 citations

Hierarchical clustering schemes

1967 • 4,697 citations

Social Indicators of Well-Being

1976 • 3,465 citations

The Theory of Buyer Behavior

1971 • 2,962 citations

The Concept of Access

1981 • 2,780 citations

Assessment of client/patient satisfaction: Development of a general scale

1979 • 2,573 citations

Adaptation-Level Theory

1965 • 2,566 citations

A general nonmetric technique for finding the smallest coordinate space for a configuration of points

1968 • 1,353 citations

A behavioral model of families' use of health services

1968 • 1,305 citations

Defining and measuring patient satisfaction with medical care

1983 • 1,260 citations

Motivation in Work Organizations

1973 • 1,239 citations

Gaps in Doctor-Patient Communication

1969 • 1,024 citations

An Experimental Study of Customer Effort, Expectation, and Satisfaction

1965 • 941 citations

Gaps in doctor-patient communication. 1. Doctor-patient interaction and patient satisfaction.

1968 • 933 citations

Nonspecific Psychological Distress and Other Dimensions of Psychopathology

1980 • 925 citations

Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance

1973 • 923 citations

Toward a theory of patient satisfaction

1982 • 779 citations

GAPS IN DOCTOR-PATIENT COMMUNICATION

1968 • 707 citations

Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction

1978 • 512 citations

Principles of Psychological Measurement

1968 • 488 citations

An Experimental Study of Customer Effort, Expectation, and Satisfaction

1965 • 445 citations

Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance

1973 • 442 citations

Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care

1978 • 438 citations

The medical interview satisfaction scale: Development of a scale to measure patient perceptions of physician behavior

1978 • 387 citations

Consumer Satisfaction, Dissatisfaction, and Complaining Behavior

1991 • 367 citations

Health Care in the U.S.: Equitable for Whom?

1980 • 366 citations

Social psychological determinants of patient satisfaction: A test of five hypotheses

1982 • 354 citations

Development of an Instrument to Measure Patient Satisfaction with Nurses and Nursing Care in Primary Care Settings

1975 • 344 citations

Consumer Expectations, Product Performance, and Perceived Product Quality

1972 • 341 citations

Patient Satisfaction and Change in Medical Care Provider: A Longitudinal Study

1983 • 335 citations

Developing Measures of Perceived Life Quality: Results from Several National Surveys

2005 • 329 citations

Variations in patients' compliance with doctors' advice: an empirical analysis of patterns o communication.

1968 • 327 citations

Dimensions of Patient Attitudes Regarding Doctors and Medical Care Services

1975 • 327 citations

Predicting Patient Satisfaction from Physicians??? Nonverbal Communication Skills

1980 • 323 citations

Conceptual and Methodological Issues in Consumer Satisfaction Research

1979 • 321 citations

Developing measures of perceived life quality: Results from several national surveys

1974 • 314 citations

Sociomedical Variations Among Ethnic Groups

1964 • 311 citations

Developing Better Measures of Consumer Satisfaction: Some Preliminary Results

1981 • 297 citations

Multidimensional scaling and related techniques in marketing analysis

2009 • 287 citations

Affective and Instrumental Components in the Physician-Patient Relationship: An Additional Dimension of Interaction Theory

1980 • 287 citations

The Function of the Professional's Affective Behavior in Client Satisfaction: A Revised Approach to Social Interaction Theory

1976 • 270 citations

Issues Underlying Prevalence of "Doctor-Shopping" Behavior

1976 • 260 citations

The significance of patients' perceptions of physician conduct

1980 • 249 citations

Scale for the Measurement of Attitudes toward Physicians and Primary Medical Care

1970 • 242 citations

A National Study of Health Beliefs

1966 • 238 citations

Predicting mothers' compliance with pediatric medical regimens

1972 • 234 citations

The effects of doctor-patient communication on satisfaction and outcome of care

1978 • 234 citations

Interaction Exchange Structure and Patient Satisfaction with Medical Interviews

1979 • 224 citations

Some hedonic consequences of the confirmation and disconfirmation of expectances.

1963 • 214 citations

Effects of Acquiescent Response Set on Patient Satisfaction Ratings

1978 • 207 citations

Physician role performance and patient satisfaction

1976 • 207 citations

Patients' satisfaction and reported acceptance of advice in general practice.

1975 • 195 citations

The Patient-Client as a Consumer: Some Observations on the Changing Professional-Client Relationship

1972 • 194 citations

A Patient Satisfaction Instrument

1982 • 178 citations

A different approach to sociodemographic predictors of satisfaction with health care

1981 • 170 citations

A Systems Analysis of a University-Health-Service Outpatient Clinic

1973 • 169 citations

Correlates of Satisfaction and Dissatisfaction with Medical Care: A Community Perspective

1975 • 166 citations

Artifact in client satisfaction assessment

1981 • 165 citations

Satisfaction with Medical Care

1979 • 159 citations

Consumer Assessments of the Quality of Medical Care

1974 • 158 citations

How perceptions of a simulated physician-patient interaction influence intended satisfaction and compliance

1982 • 155 citations

Satisfaction With Ambulatory Care and Compliance in Older Patients

1982 • 151 citations

The Evaluation Ranking Scale: A new methodology for assessing satisfaction

1983 • 142 citations

Scale for the Measurement of "Satisfaction" with Medical Care: Modifications in Content, Format and Scoring

1974 • 141 citations

The Distribution of Medical Services before and after “Free” Medical Care — The Quebec Experience

1973 • 136 citations

Patient Suffering and Patient Satisfaction Among the Chronically Ill

1982 • 134 citations

Satisfaction With Medical Care: Replications and Theoretic Reevaluation

1983 • 121 citations

Measuring patient satisfaction with dental care

1981 • 118 citations

Satisfaction with performance as a function of the initial level of expected performance and the deviation from expectations

1971 • 115 citations

Psychological Distress and Patient Satisfaction

1982 • 114 citations

Principles of psychological measurement.

2015 • 111 citations

Factors Associated with Patient Evaluation of Health Care

1975 • 110 citations

A Taxonomy of Consumer Satisfaction/Dissatisfaction Measures

1977 • 107 citations

Satisfaction with medical care in a low income population

1971 • 105 citations

Patients' percentions of physicians' behavior

1979 • 99 citations

Consumer perceptions of health care services

1975 • 97 citations

Attitudes and satisfactions of low-income families receiving comprehensive pediatric care.

1970 • 97 citations

Expectancy, feedback, and disconfirmation as independent factors in outcome satisfaction.

1974 • 94 citations

Consumer Satisfaction with Prepaid Group Practice: A Comparative Study

1975 • 92 citations

Access to Medical Care

1976 • 91 citations

BROKEN APPOINTMENTS

1964 • 90 citations

Strategies for Studying Client Satisfaction

1978 • 90 citations

Determinants of Medical Care Utilization

1973 • 89 citations

The Relationships Among Dimensions of Health Services in Two Provider Systems: A Causal Model Approach

1977 • 89 citations

Bureaucratic Encounters: A Pilot Study in the Evaluation of Government Services. By Daniel Katz, Barbara A. Gutek, Robert L. Kahn and Eugenia Barton. (Ann Arbor: Survey Research Center, Institute for Social Research, The University of Michigan, 1975. Pp. 264. $12.50, cloth; $7.00, paper.)

1977 • 88 citations

Developing a Measure of Patient and Personnel Satisfaction with Nursing Care

1957 • 87 citations

Measuring Nonspecific Psychological Distress and Other Dimensions of Psychopathology

1981 • 83 citations

Continuity of pediatrician: New support for an old shibboleth

1974 • 80 citations

Service Delivery Structure and Continuity of Care: A Case Study of a Pediatric Practice in Process of Reorganization

1976 • 79 citations

Returning to the doctor: the effect of client characteristics, type of practice, and experiences with care.

1982 • 76 citations

Community Satisfaction: A Study of Contentment With Local Services.

1975 • 74 citations

Organization Effects on Client Satisfaction with Humaneness of Service

1981 • 74 citations

Appointment-keeping behavior re-evaluated.

1977 • 71 citations

Patient Satisfaction Questionnaire

1979 • 70 citations

How to Survey Patient Satisfaction

1981 • 69 citations

Physician Status Characteristics and Client Satisfaction in Two Types of Medical Practice

1982 • 68 citations

Some problems in community program evaluation research.

1978 • 66 citations

Hospital structure and consumer satisfaction.

1981 • 65 citations

Consumer Satisfaction in a Health Maintenance Organization

1978 • 65 citations

Some problems in community program evaluation research.

1978 • 64 citations

Client Satisfaction and the Organization of Medical Practice: Why Time Counts

1981 • 63 citations

The doctor and his patient

1975 • 63 citations

A Patient Satisfaction Measure as a Criterion to Evaluate Primary Nursing

1982 • 62 citations

Relationship of service satisfaction to life satisfaction and perceived well-being

1983 • 61 citations

The impact of clinical encounter events on patient and physician satisfaction

1981 • 61 citations

Lay evaluation of medical treatment and competence development of a model of the function of the physician's affective behavior

1982 • 60 citations

Dimensions of patient and physician roles in medical screening interviews

1979 • 59 citations

Patients' perceptions of hospital care.

1972 • 58 citations

Comparison of indirect and direct approaches to measuring patient satisfaction

1983 • 57 citations

SATISFACTION WITH CARE AND THE UTILIZATION OF DENTAL SERVICES AT A NEIGHBORHOOD HEALTH CENTER

1975 • 56 citations

Returning to the Doctor: The Effect of Client Characteristics, Type of Practice, and Experiences with Care

1982 • 54 citations

Consumer incentives for health care

1974 • 54 citations

Program Participants' Positive Perceptions

1978 • 51 citations

Acceptability of a nonsurgical method to terminate very early pregnancy in comparison to vacuum aspiration

1979 • 48 citations

Patients' acceptance of physician's assistants.

1974 • 48 citations

Validation of a Patient Satisfaction Scale

1982 • 48 citations

Health Care as an Interpersonal Process

1979 • 47 citations

Consumer satisfaction with physician provided services: A panel, study

1980 • 47 citations

Consumer satisfaction with group practice, the CHA case.

1967 • 45 citations

Patient attitudes toward health care: Expectations of primary care in a clinic setting

1980 • 42 citations

Expectation fulfillment as a measure of patient satisfaction

1974 • 41 citations

The Two Dimensions in Satisfaction with Dental Care

1978 • 40 citations

Satisfaction with Health Services: Some Policy Implications

1976 • 40 citations

MOTHERS' OPINIONS OF THEIR PEDIATRIC CARE

1965 • 39 citations

The Effect of Physostigmine on Normal Human Sleep and Dreaming

1978 • 38 citations

Nonverbal communication and physician–patient rapport: An empirical study.

1979 • 37 citations

Rank order of important variables for patient and staff satisfaction with outpatient service.

1966 • 36 citations

Factors Influencing Disenrollment From an HMO

1981 • 34 citations

Statistical Analysis of an Attitude Scale to Measure Patient Satisfaction With Medical Care

1981 • 34 citations

Comparisons of health-related attitudes: A cross-national, factor analytic study

1971 • 32 citations

Doctor-patient relationship in the light of patients' experiences

1972 • 30 citations

Consumer acceptability of day care after operations for hernia or varicose veins.

1978 • 30 citations

Bureaucratic encounters: A pilot study in the evaluation of government services

1977 • 28 citations

Patients' Acceptance of Physician's Assistants

1974 • 28 citations

The Patient-Pharmacist Interaction in Two Ambulatory Settings — It's Relationship to Patient Satisfaction and Drug Misuse

1977 • 28 citations

The construction of an objective test to measure patient satisfaction

1975 • 28 citations

The Evaluation Ranking Scale: Clarification of methodological and procedural issues

1983 • 27 citations

Day Care Surgery for Children: A Controlled Study of Medical Complications and Parental Attitudes

1972 • 27 citations

Direct and indirect measures of patient satisfaction with physicians' services

1978 • 27 citations

A Scale for Measuring Attitudes Toward Student Health Services

1967 • 27 citations

Expectations and Experience of HMO Enrollees after One Year

1978 • 27 citations

Client Evaluation of Physician Performance

1969 • 27 citations

An examination of the convergent validity of three measures of patient satisfaction in an outpatient treatment center

1979 • 25 citations

Rank Order of Important Variables for Patient and Staff Satisfaction with Outpatient Service

1966 • 25 citations

A Model of Rural Health Care

1980 • 25 citations

PARENTS' SATISFACTION AND DISSATISFACTION WITH THEIR CHILDREN'S DENTIST*

1973 • 24 citations

Some issues in the measurement of patient satisfaction with health care services

1977 • 22 citations

The Impact of a Neighborhood Health Center on Patients??? Behavior and Attitudes Relating to Health Care: A Study of a Low Income Housing Project

1972 • 22 citations

Associations Among Distance, Patient Satisfaction, and Utilization of Two Types of Inner-City Clinics

1973 • 20 citations

Evaluation of an Outpatient Pediatric Practice Through the Use of Consumer Questionnaires

1975 • 20 citations

Improving Patient Satisfaction through Action Research

1978 • 19 citations

Health Service Utilization and Attitudes Toward Health Maintenance Organization: A Theoretical and Methodological Discussion

1976 • 19 citations

The satisfaction continuum in health care : consumer and provider preferences

1974 • 18 citations

Dimensions of patient and physician roles in medical screening interviews

1979 • 16 citations

Patient Perceptions of Health Care at a University-Based Ambulatory Care Clinic

1981 • 15 citations

Cross-National Comparative Research on the Utilization of Medical Services

1971 • 15 citations

The elderly and their doctors

1980 • 14 citations

Public Policy and Marketing Practices

1974 • 14 citations

A Neighborhood Health Center: What the Patients Know and Think of Its Operation

1972 • 13 citations

Variables in patient satisfaction with medical care.

1975 • 13 citations

Narrowing the Gap Between Medical and Mental Health Evaluation

1975 • 12 citations

Who shops for medical care in a southern rural community--how much and why.

1979 • 12 citations

Consumer satisfaction with physician provided services: A panel study

1980 • 11 citations

U.S. health care;: What's wrong and what's right

1972 • 11 citations

Curing and caring?A proposed method for self-assessment in primary care organizations

1976 • 11 citations

The Impact of Medicaid on Private Care for the Urban Poor

1972 • 11 citations

Factors Associated with Relief from Chest Pain Following Emergency- Care

1980 • 11 citations

Variables Affecting Patient Satisfaction with Health Care Services in the College Health Setting

1982 • 10 citations

Consumer Perceptions of Health Care Services: Implications for the Academic Medical Community.

1975 • 10 citations

The measurement of health care quality: A problem in psychological scaling and social decision theory

1972 • 9 citations

Patterns of utilization of health services by college women; their reasons for seeking gynecological services, and levels of satisfaction with their last gynecological visit.

1976 • 7 citations

The social needs of patients and their satisfaction with medical care: A survey of medical inpatients in the county hospitals of the German Democratic Republic

1979 • 6 citations

U.S. Health Care: What’s Wrong and What’s Right

1973 • 5 citations

The impact on patient satisfaction of the introduction of family medicine residents into a model practice facility.

1977 • 4 citations