Predicting Patient Satisfaction from Physicians??? Nonverbal Communication Skills

Evidence for a three-factor theory of emotions

1977 • 1,757 citations

Nonverbal Leakage and Clues to Deception^†

1969 • 1,703 citations

The American Soldier: Adjustment During Army Life.

1949 • 1,179 citations

Reduction of Postoperative Pain by Encouragement and Instruction of Patients

1964 • 1,115 citations

Gaps in Doctor-Patient Communication

1969 • 1,024 citations

Gaps in doctor-patient communication. 1. Doctor-patient interaction and patient satisfaction.

1968 • 933 citations

Combining results of independent studies.

1978 • 891 citations

Sensitivity to Nonverbal Communication: The PONS Test

1979 • 781 citations

Detecting deception from the body or face.

1974 • 730 citations

The measurement and meaning of patient satisfaction.

1977 • 492 citations

Reduction of psychological stress in surgical patients

1975 • 402 citations

A new approach to explaining sick-role behavior in low-income populations.

1974 • 360 citations

Psychological Stress: Psychoanalytic and Behavioral Studies of Surgical Patients.

1959 • 276 citations

The Function of the Professional's Affective Behavior in Client Satisfaction: A Revised Approach to Social Interaction Theory

1976 • 270 citations

Issues Underlying Prevalence of "Doctor-Shopping" Behavior

1976 • 260 citations

Medical Sociology: A Selective View.

1969 • 256 citations

Scale for the Measurement of Attitudes toward Physicians and Primary Medical Care

1970 • 242 citations

Nonverbal components of empathic communication.

1972 • 199 citations

A Social‐Psychological Analysis of Physician‐Patient Rapport: Toward a Science of the Art of Medicine

1979 • 160 citations

Encoding and decoding of spontaneous and posed facial expressions.

1976 • 149 citations

Physician conduct and other factors that affect consumer satisfaction with medical care

1977 • 133 citations

Personality and the structure of the nonverbal communication of emotion

1977 • 116 citations

Nonverbal Communication Between Patients and Medical Practitioners

1979 • 115 citations

Patients' percentions of physicians' behavior

1979 • 99 citations

Malpractice. The problem in perspective

1977 • 78 citations

Care of the Patient: Art or Science?

2017 • 67 citations

EVALUATION OF PERFORMANCE IN MEDICAL TRAINING.

1964 • 56 citations

The Doctor and His Patient: A Sociological Interpretation.

1964 • 51 citations

Verbal response mode profiles of patients and physicians in medical screening interviews

1979 • 46 citations

CHOOSING AND CHANGING DOCTORS

1953 • 36 citations

The Management of the Doctor-Patient Relationship.

1962 • 35 citations

The Management of the Doctor‐Patient Relationship

1961 • 32 citations

The Master Word in Medicine

1904 • 30 citations