Surveys of patients satisfaction: I--Important general considerations.

Gaps in doctor-patient communication. 1. Doctor-patient interaction and patient satisfaction.

1968 • 933 citations

GAPS IN DOCTOR-PATIENT COMMUNICATION

1968 • 707 citations

What patients like about their medical care and how often they are asked: A meta-analysis of the satisfaction literature

1988 • 554 citations

Quality assessment in health.

1984 • 510 citations

Clinical biostatistics

1977 • 430 citations

Relations Between Physicians?? Behaviors and Analogue Patients?? Satisfaction, Recall, and Impressions

1987 • 385 citations

Development of a questionnaire to assess patients' satisfaction with consultations in general practice.

1990 • 358 citations

Dimensions of Patient Attitudes Regarding Doctors and Medical Care Services

1975 • 327 citations

Predicting Patient Satisfaction from Physicians??? Nonverbal Communication Skills

1980 • 323 citations

Affective and Instrumental Components in the Physician-Patient Relationship: An Additional Dimension of Interaction Theory

1980 • 287 citations

Problems in the conceptual framework of patient satisfaction research: an empirical exploration

1983 • 255 citations

Interaction Exchange Structure and Patient Satisfaction with Medical Interviews

1979 • 224 citations

Patients' satisfaction and reported acceptance of advice in general practice.

1975 • 195 citations

Effect of a general practitioner's consulting style on patients' satisfaction: a controlled study.

1990 • 171 citations

Satisfaction with Medical Care

1979 • 159 citations

Satisfaction with health care

1984 • 156 citations

Social dimensions of healing: A longitudinal study of outcomes of medical management of headaches

1983 • 73 citations

Patient Satisfaction Survey Instrument for Use in Health Maintenance Organizations

1990 • 69 citations

Consultations in general practice: a comparison of patients' and doctors' satisfaction.

1989 • 64 citations

Patients' assessment of out of hours care in general practice

1988 • 58 citations

Problems in the assessment of outcome in a back pain clinic

1987 • 53 citations

Clinical assessment of apparently sprained ankle and detection of fracture

1985 • 31 citations