Patients' assessment of out of hours care in general practice

Theoretical and methodological issues in sociological studies of consumer satisfaction with medical care

1978 • 438 citations

Problems in the conceptual framework of patient satisfaction research: an empirical exploration

1983 • 255 citations

General Practice Revisited

1981 • 125 citations

A study of telephone advice in managing out-of-hours calls.

1987 • 57 citations

General Practice Revisited

1981 • 31 citations

Out of hours calls in general practice: does the doctor's attitude alter patient demands?

1983 • 29 citations

Deputising services: the portsmouth experience.

1984 • 19 citations

Organising a practice. Changes in home visiting and night and weekend cover: the patient's view.

1982 • 13 citations

Advantages of deputising services: a personal view.

1982 • 7 citations