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2003 • 409 citations

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2004 • 405 citations

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2001 • 296 citations

What Is Driving Hospitals’ Patient-Safety Efforts?

2004 • 128 citations

Large Employers' New Strategies in Health Care

2002 • 114 citations

Increasing The Impact Of Health Plan Report Cards By Addressing Consumers' Concerns

2000 • 95 citations

A Middle Ground on Public Accountability

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Using Performance Measurement to Drive Improvement

2003 • 59 citations

Deleted Work

1955 • 0 citations