TOTAL QUALITY MANAGEMENT: A LITERATURE REVIEW AND AN AGENDA FOR FUTURE RESEARCH

Harvard business review

1994 • 42,704 citations

Harvard business review

1993 • 18,896 citations

Harvard Business Review

1988 • 18,717 citations

Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

1988 • 11,946 citations

Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence

1988 • 8,264 citations

Columbia Journal of World Business

1968 • 3,557 citations

Building the Learning Organization

1995 • 2,746 citations

The House of Quality

1988 • 2,353 citations

An Instrument for Measuring the Critical Factors of Quality Management

1989 • 2,079 citations

Production and inventory management

1983 • 1,916 citations

Competing on the Eight Dimensions of Quality

1987 • 1,661 citations

The Leaders New Work: Building Learning Organizations

2017 • 1,520 citations

Lasting improvements in manufacturing performance: In search of a new theory

1990 • 1,227 citations

INTEGRATED MANUFACTURING AND HUMAN RESOURCE MANAGEMENT: A HUMAN CAPITAL PERSPECTIVE.

1992 • 1,206 citations

International Journal of Quality and Reliability Management

1999 • 788 citations

Quality on the Line

1983 • 624 citations

Quality counts in services, too

1985 • 594 citations

The service-quality puzzle

1988 • 560 citations

Bundling--new products, new markets, low risk.

1991 • 505 citations

How the Baldrige Award really works.

1991 • 397 citations

The Effects of Organizational Context on Quality Management: An Empirical Investigation

1991 • 396 citations

Quality Improvement and Learning in Productive Systems

1986 • 328 citations

Manufacturing in the 1990s—Productivity, flexibility and innovation

1990 • 309 citations

Why Improving Quality Doesn't Improve Quality (or Whatever Happened to Marketing?)

1993 • 263 citations

Quality Is More than Making a Good Product

1983 • 253 citations

Success factors in manufacturing

1992 • 204 citations

The Incline of Quality

1982 • 200 citations

The Buyer‐Supplier Relationship in Total Quality Management

1989 • 181 citations

Performance Indicators — Why, Where and How?

1987 • 170 citations

An Overview of the Strategy and Tactics of Taguchi

1988 • 159 citations

QUALITY PROBLEMS, POLICIES, AND ATTITUDES IN THE UNITED STATES AND JAPAN: AN EXPLORATORY STUDY.

1986 • 158 citations

Quality, Strategy, and Competitiveness

1993 • 149 citations

Quality costs: a critique of some ‘economic cost of quality’ models

1988 • 143 citations

Performance indicators — Why, where and how?

1988 • 138 citations

Consequences of Quality Circles in an Industrial Setting: A Longitudinal Assessment

1988 • 124 citations

World‐class Manufacturing versus Strategic Trade‐offs

1992 • 119 citations

A Perspective on Quality Activities in American Firms

1993 • 118 citations

The 1993 State of U.S. Total Quality Management: A Baldrige Examiner's Perspective

1993 • 114 citations

Guarantees come to professional service firms.

1992 • 111 citations

Made in U.S.A.: a renaissance in quality.

1993 • 106 citations

Quality, Participation, and Competitiveness

1993 • 102 citations

Industrial Management

2020 • 97 citations

Single Source Qualification

1988 • 92 citations

Product Quality-A Prescription for the West, Part I

1981 • 90 citations

A Review of the Literature On Quality‐Related Costs

1987 • 88 citations

THE QUALITY REVOLUTION

1992 • 82 citations

Cultural Contradictions of Statistical Process Control In American Manufacturing Organizations

1988 • 81 citations

Total Quality Management in a Small, High-Technology Company

1993 • 76 citations

The Japanese just-in-time/total quality control production system: potential for developing countries

1984 • 72 citations

An examination of quality management in Japan: Implications for management in the United States

1985 • 63 citations

The Impact of Quality Management on Productivity

1992 • 61 citations

Can Japanese Management Techniques Be Applied to American Small Business

1984 • 61 citations

The introduction and development of a quality improvement process: a study

1991 • 57 citations

Employee involvement in quality improvement: a comparison of American and Japanese manufacturing firms operating in the US

1992 • 57 citations

Productivity: Learning from the Japanese

1981 • 56 citations

Introducing strategic quality management

1993 • 55 citations

Applying Service Concepts in Manufacturing

1992 • 52 citations

Total Quality Management from Theory to Practice: A Case Study

1993 • 51 citations

Performance Based Evaluation Systems Under Total Quality Management

1993 • 49 citations

A Review of the Issues Involved in Quality Improvement

1988 • 48 citations

Employee Commitment and Total Quality Control

1990 • 48 citations

Total Quality Management in the Australian Banking Industry

1991 • 48 citations

Two New Dimensions in the Cost of Quality

1987 • 46 citations

Making quality a fundamental part of strategy

1985 • 41 citations

Total Quality Management as a Cultural Intervention: An Empirical Study

1993 • 40 citations

Employee Participation in TQC: The Effect of Job Levels on Participation and Job Satisfaction

1991 • 40 citations

Standard-Maintaining and Continuous-Improvement Systems: Experiences and Comparisons

1990 • 39 citations

U.S. Quality Improvement in the Auto Industry: Close but No Cigar

1990 • 39 citations

Improving shop floor control: an entropy model approach

1992 • 39 citations

Quality‐Related Decision Making: A Study in Six British Companies

1985 • 38 citations

Statistical Process Control at Motorola's Austin Assembly Plant

1993 • 38 citations

Statistical process control and the Taguchi method: a comparative evaluation

1991 • 36 citations

Managing for Quality in the US and in Japan

1992 • 35 citations

Individual Involvement and Intervention in Quality Improvement Programmes: Using the Andon System

1991 • 35 citations

Competitive manufacturing: Combining total quality with advanced technology

1993 • 34 citations

A Dynamic Model for Continuous Improvement in the Management of Service Quality

1992 • 34 citations

When times get tough, what happens to TQM? Case study.

1993 • 31 citations

TQM in Tertiary Education

1991 • 31 citations

Productivity and Profitability through Quality ‐ Myth and Reality

1989 • 30 citations

TQM in Continuous‐process Manufacturing: Dow‐Corning (Australia) Pty Ltd

1991 • 30 citations

Continuous Quality Improvement as a Survival Strategy: The Southern Pacific Experience

1993 • 29 citations

Achieving total quality through intelligence

1992 • 28 citations

Japanese plants in the U.S.: How good are they?

1992 • 27 citations

The Application of Failure Mode and Effects Analysis at an Automotive Components Manufacturer

1991 • 27 citations

Employee Participation in TQC: An Integrative Review

1991 • 27 citations

Vision, Values, Milestones: Paul O'Neill Starts Total Quality at Alcoa

1993 • 26 citations

Quality Function Deployment (QFD) processes in an integrated quality information system

1989 • 26 citations

Quality‐Strategy and Quality‐Management Connections

1991 • 26 citations

Success through culture change in a Japanese brewery

1989 • 25 citations

Evaluating Product Quality: An Application of the Taguchi Quality Loss Concept

1992 • 25 citations

A Customer's Definition of Quality

1992 • 24 citations

ISO 9000: A universal standard of quality

1992 • 24 citations

A pictorial approach to poor-quality cost management

1992 • 24 citations

Total Quality Control in an Asian Division of a Multinational Corporation

1989 • 24 citations

Quality Assurance in the Textile Industry: Part I

1988 • 24 citations

Xerox charts a new strategic direction

1989 • 23 citations

The key issues of a quality improvement process

1990 • 23 citations

Quality Management Practices of American and Japanese Electronic Firms in the United States

1988 • 22 citations

Total Quality Management as a Cultural Intervention: An Integrative Review

1993 • 22 citations

Flying Prototypes: Production Departments′ Direct Interaction with External Customers

1992 • 22 citations

Quality assurance information systems for factory automation

1985 • 21 citations

Insuring Quality: Purchasing's Role

1988 • 21 citations

From Quality Circles to Total Quality

1991 • 21 citations

An integrative theory of strategic quality management: a cost-benefit framework for evaluating quality improvement programmes

1989 • 20 citations

Market Orientedness of Improvement Programmes in Manufacturing: Results from Field Study Research

1992 • 20 citations

Quality Control Information Systems in Manufacturing: Considerations and Concerns for Management

1991 • 20 citations

Better Information Means Better Quality

1992 • 19 citations

Factors Which Influence the Success of Quality Circle Programmes in the United Kingdom

1985 • 19 citations

Implementation of TQM in an Australian Manufacturing Company

1991 • 19 citations

Deming versus traditional management theorists on goal setting: Can both be right?

1993 • 19 citations

Managing the Process of Cultural Change

1991 • 18 citations

The quest for quality at Philips

1986 • 18 citations

Survey of Quality in Western Michigan Firms

1992 • 17 citations

Work Improvement Programmes: Quality Control Circles Compared with Traditional Western Approaches

1983 • 17 citations

Continuous improvement strategies for service organizations

1992 • 17 citations

Data flow model of a total service quality management system

1991 • 17 citations

An Empirical Study of American and Japanese Approaches to Quality Management in the United States

1988 • 16 citations

A Comparative Analysis of Selected Approaches to Quality

1989 • 16 citations

Achieving Japanese productivity and quality levels at a U.S. plant

1988 • 16 citations

How to stop talking about, and begin progress toward, total quality management

1993 • 16 citations

The Organization of Quality Management: From Abstract Model to Real Example

1992 • 15 citations

An Outline of the Quality Improvement Process at Rank Xerox

1985 • 15 citations

Employee Receptivity to Total Quality

1993 • 14 citations

Total quality management: An approach & a case study

1990 • 14 citations

A Co‐Operative Quality Management System for Small Companies

1986 • 14 citations

A quick guide to total quality management

1993 • 13 citations

TQM and the Financial Function

1992 • 13 citations

White‐Collar Quality Comes of Age

1990 • 12 citations

A theoretical study on configurations of quality control systems

1982 • 12 citations

Service, please: The Malcolm Baldrige National Quality Award

1992 • 12 citations

Implementing total quality management at the U.S. Department of Defense

1991 • 12 citations

Just-in-time in the plastics processing industry

1988 • 11 citations

Management and Statistical Issues Affecting Quality Improvement in Australia

1991 • 11 citations

Quality Assurance in the Textile Industry: Part II

1991 • 10 citations

Redefining the Manufacturer‐Supplier Relationship

1992 • 10 citations

Object - oriented databases for quality function deployment and Taguchi methods

1990 • 9 citations

Quality Management in the Chain Saw Industry: A Case Study

1991 • 9 citations

A Total Quality Improvement Programme

1985 • 9 citations

Conference Review: Quality Concerns for Management

1992 • 8 citations

Quality Assurance and Computer‐Assisted Production

1985 • 8 citations

Rationale for Productivity Increase, Quality Improvement and QC Circles

1984 • 7 citations

The Application of Total Quality Management to Hazard Studies and Their Recording

1991 • 7 citations

A Total Quality Control Programme for Dunlop Malaysia: The Key Issues

1988 • 7 citations

Quality Assurance in the Textile Industry: Part III

1991 • 7 citations

Quality assurance systems information requirements planning

1988 • 7 citations

The Path to Quality Achievement through Teamwork plus Commitment

1989 • 7 citations

The Nexus between CAD‐CAM and Quality

1991 • 7 citations

Why Technical‐Market Research?

1992 • 6 citations

Engineering quality improvement through tqc activity

1986 • 6 citations

Two Strategies for Regaining US Manufacturing Dominance

1990 • 6 citations

Planning deming management for service organizations

1993 • 6 citations

A System for Analyzing Information to Manage the Quality-Control Process

1991 • 6 citations

Quality Management and Design‐Build: The Opportunities for this Method of Procurement

1991 • 6 citations

Quality Management Effectiveness — An Analytical Approach

1988 • 6 citations

The UK Department of Trade and Industry National Quality Campaign: 1983 to January 1989

1989 • 6 citations

Making New Technologies Work

1991 • 6 citations

Operations in the American economy: Liability or asset

1992 • 5 citations

Health Care and the Demand for Quality

1992 • 5 citations

A Case Study of the Typical Issues Involved in Quality Improvement

1989 • 5 citations

Requirements for the Quality Database

1989 • 4 citations

The Lucas Approach to Facilitating Total Quality

1991 • 3 citations

Quality Management and POM Textbooks: A Review and Assessment

1993 • 3 citations

A Review of the Cast Iron Foundry Industry: Past, Present and Future. Part 2 ‐‐ The Way Forward

1991 • 3 citations

Information derivability analysis for quality assurance information management systems

1990 • 3 citations

Process decision program chart: from operations research to total quality control

1991 • 3 citations

Economic design of process parameter control limits and process adjustment intervals for continuous production processes

1990 • 3 citations

OMAX+ an advanced quality improvement measurement system

1990 • 2 citations

The Market‐orientated Production Systems of Japanese Companies

1990 • 2 citations

Quality cycles

1987 • 2 citations

The lab test: a tale of quality.

1993 • 2 citations

A proposed approach to computer-supported TQM in maintenance work induction and accomplishment

1991 • 1 citations

Marketing's Agenda for the 1990s

1992 • 1 citations

Quality comes full circle

1992 • 1 citations

A Ten-step Approach to Constant Quality Improvement

1993 • 1 citations

The copying machine paper caper: Where lowest price did not work

1992 • 1 citations