SERVICE‐BASED MANUFACTURING: THE SERVICE FACTORY

Harvard Business Review

1988 • 18,717 citations

Delivering quality service: balancing customer perceptions and expectations

1990 • 3,960 citations

The PIMS principles: Linking strategy to performance

1989 • 1,323 citations

World class manufacturing : the lessons of simplicity applied

1986 • 909 citations

A Framework for Analyzing Customer Service Orientations in Manufacturing

1989 • 495 citations

Restoring our competitive edge

1985 • 381 citations

The Service Factory

1988 • 271 citations

The content of manufacturing strategy: An empirical study

1986 • 206 citations

Manufacturing strategy: Its assessment and practice

1986 • 137 citations

A Framework for Analyzing Customer Service Orientations in Manufacturing

1989 • 136 citations

Building a Chain of Customers

1991 • 129 citations

Manufacturing for Competitive Advantage

1987 • 114 citations

How service needs influence product strategy

1987 • 81 citations

Research and Models for Automated Manufacturing

1987 • 62 citations