Practical problems of conducting patient-satisfaction surveys

Methods For Measuring Patient Satisfaction With Specific Medical Encounters

1988 • 592 citations

The measurement and meaning of patient satisfaction.

1977 • 492 citations

Assessing Clinical Competence.

1985 • 315 citations

Physician behaviors that correlate with patient satisfaction

1982 • 232 citations

Modification of residents’ behavior by preceptor feedback of patient satisfaction

1986 • 73 citations

A new instrument for patients’ ratings of physician performance in the hospital setting

1989 • 72 citations

Informed consent and patient decision making: Two decades of research

1983 • 70 citations

How to Survey Patient Satisfaction

1981 • 69 citations

Sources of Assessment of Physician Performance: A Study of Comparative Reliability and Patterns of Intercorrelation

1981 • 68 citations

Measuring Physicians?? Humanistic Attitudes, Values, and Behaviors

1987 • 66 citations

The effect of gender and training of residents on satisfaction ratings by patients

1984 • 59 citations

The Humanities, Humanistic Behavior, and the Humane Physician: A Cautionary Note

1987 • 58 citations

Validation of a Patient Satisfaction Scale

1982 • 48 citations

Evaluation of intern performance by medical inpatients

1987 • 46 citations

Medical Consequences of Missed Appointments

1984 • 38 citations

Client Evaluation of Physician Performance

1969 • 27 citations

Use of nonphysician staff to evaluate humanistic behavior of internal medicine residents and faculty members

1986 • 23 citations

Assessment of interpersonal skills and humanistic qualities in medical residents

1985 • 21 citations

Measuring “Humanism” in Medical Residents

1986 • 13 citations

Effect of Patient Gender on Evaluation of Intern Performance

1989 • 11 citations

Internsʼ attitudes and values as antecedents of clinical performance

1979 • 6 citations