Service Time Competition

A Theory of the Allocation of Time

1965 • 9,960 citations

Why Are Prices Sticky? Preliminary Results from an Interview Study

1991 • 263 citations

Selling Costs and Switching Costs: Explaining Retail Gasoline Margins

1991 • 227 citations

The Economics of Information and Retail Gasoline Price Behavior: An Empirical Analysis

1976 • 141 citations

Optimal Service Speeds in a Competitive Environment

1992 • 140 citations

Rationing by Waiting and the Value of Time: Results from a Natural Experiment

1985 • 136 citations

On Partial Equilibrium in a Queuing System with Two Servers

1976 • 86 citations

Endogenous Quality Differentiation in Congested Markets

1991 • 85 citations

A GUIDE TO THE PITFALLS OF IDENTIFYING PRICE DISCRIMINATION

1991 • 75 citations

Patience, More Than Its Own Reward: A Note on Price Discrimination

1981 • 12 citations