Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience

On the Evaluation of Structural Equation Models

1988 • 15,510 citations

An approach to environmental psychology

1974 • 6,580 citations

Motivation reconsidered: The concept of competence.

1963 • 4,784 citations

LISREL 7 : user's reference guide

1989 • 3,509 citations

From Acts To Dispositions The Attribution Process In Person Perception

1965 • 3,336 citations

Emotion: A Psychoevolutionary Synthesis

1980 • 2,486 citations

Personal control over aversive stimuli and its relationship to stress.

1973 • 1,511 citations

The effects of choice and enhanced personal responsibility for the aged: A field experiment in an institutional setting.

1976 • 1,257 citations

Causal Models in Marketing

1980 • 1,165 citations

A description of the affective quality attributed to environments.

1980 • 1,132 citations

Predictability and Personalization in the Service Encounter

1987 • 926 citations

Interrater reliability and agreement of subjective judgments.

1975 • 854 citations

The Varieties of Consumption Experience: Comparing Two Typologies of Emotion in Consumer Behavior

1986 • 769 citations

On the distinction between density and crowding: Some implications for future research.

1972 • 683 citations

Long-term effects of a control-relevant intervention with the institutionalized aged.

1977 • 602 citations

Urban stress : experiments on noise and social stressors

1972 • 559 citations

The Service encounter : managing employee/customer interaction in service businesses

1985 • 527 citations

The Interpersonal Underworld

1966 • 475 citations

The Psychology of Control

1985 • 471 citations

Reduction of psychological stress in surgical patients

1975 • 402 citations

Life events and substance use among adolescents: Mediating effects of perceived loss of control and meaninglessness in life.

1986 • 384 citations

An Introduction to Ecological Psychology

1984 • 293 citations

Man and His Urban Environment: A Sociological Approach.

1971 • 254 citations

Toward a Redefinition of Density

1975 • 247 citations

Self-control and predictability: Their effects on reactions to aversive stimulation.

1971 • 243 citations

Crowding and behavior

1975 • 240 citations

Some determinants of perceived control.

1975 • 194 citations

Freedom of choice and behavior in a physical setting.

1972 • 187 citations

Crowding and cognitive control.

1977 • 177 citations

Human crowding and personal control: An integration of the research.

1979 • 168 citations

Information, choice, and reactions to stress: A field experiment in a blood bank with laboratory analogue.

1979 • 134 citations

Role of control in mediating perceptions of density.

1978 • 76 citations

Social density and perceived control as mediators of crowding stress in high-density residential neighborhoods.

1987 • 66 citations

Availability of an avoidance response as related to autonomic arousal.

1976 • 61 citations

Type of information, familiarity, and the reduction of crowding stress.

1981 • 31 citations

Increased performance with increased personal control: A self-presentation interpretation

1987 • 30 citations

Perceptions of Crowding and Pleasantness in Public Settings

1978 • 27 citations

Reducing crowding without increasing space: Some applications of an attributional theory of crowding

1978 • 18 citations