Clinical Empathy as Emotional Labor in the Patient-Physician Relationship

The Managed Heart: Commercialization of Human Feeling

1984 • 8,616 citations

Measuring individual differences in empathy: Evidence for a multidimensional approach.

1983 • 8,467 citations

The Emerging Field of Emotion Regulation: An Integrative Review

1998 • 7,302 citations

The necessary and sufficient conditions of therapeutic personality change.

1957 • 4,907 citations

A multidimensional approach to individual differences in empathy

1980 • 4,382 citations

The Managed Heart: Commercialization of Human Feeling

1985 • 3,274 citations

Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology.

1998 • 3,255 citations

Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology.

1998 • 3,119 citations

Defining and Assessing Professional Competence

2002 • 2,920 citations

Emotional regulation in the workplace: A new way to conceptualize emotional labor.

2000 • 2,788 citations

The Managed Heart

2012 • 2,685 citations

SPIKES—A Six-Step Protocol for Delivering Bad News: Application to the Patient with Cancer

2000 • 2,581 citations

Emotional Labor in Service Roles: The Influence of Identity

1993 • 2,445 citations

The Dimensions, Antecedents, and Consequences of Emotional Labor

1996 • 1,964 citations

Empathy

2018 • 1,808 citations

Empathy: a social psychological approach

1996 • 1,689 citations

Influence of context effects on health outcomes: a systematic review

2001 • 1,313 citations

Measuring individual differences in empathy: Evidence for a multidimensional approach.

1983 • 1,178 citations

Informed Decision Making in Outpatient Practice

1999 • 1,136 citations

Expression of Emotion as Part of the Work Role

1987 • 1,072 citations

Emotional Labor in Service Roles: The Influence of Identity

1993 • 1,064 citations

Testing a conservation of resources model of the dynamics of emotional labor.

2002 • 909 citations

Efficacy of a Cancer Research UK communication skills training model for oncologists: a randomised controlled trial

2002 • 831 citations

The emerging field of emotion regulation: An integrative review.

1998 • 823 citations

The Dimensions, Antecedents, and Consequences of Emotional Labor

1996 • 767 citations

Maintaining Norms about Expressed Emotions: The Case of Bill Collectors

1991 • 682 citations

Breaking bad news. A review of the literature

1996 • 541 citations

The Care of the Patient

2015 • 535 citations

Care = organisation + physical labour + emotional labour

1992 • 486 citations

Interaction of affect and cognition in empathy.

1985 • 396 citations

To tell the truth

1997 • 385 citations

Breaking Bad News About Cancer: Patients’ Preferences for Communication

2001 • 378 citations

Maintenance of satisfaction in romantic relationships: Empathy and relational competence.

1987 • 369 citations

What Is Empathy and Can It Be Taught?

1992 • 363 citations

How Doctors and Patients Discuss Routine Clinical Decisions Informed Decision Making in the Outpatient Setting

1997 • 330 citations

From Detached Concern to Empathy: Humanizing Medical Practice

2001 • 322 citations

Emotional labor and nursing: an under‐appreciated aspect of caring work

2001 • 266 citations

The necessary and sufficient conditions of therapeutic personality change.

1992 • 261 citations

What Makes the Patient-Doctor Relationship Therapeutic? Exploring the Connexional Dimension of Medical Care

1988 • 205 citations

Enhancing Physician-Patient Communication

2002 • 189 citations

From Detached Concern to Empathy: Humanizing Medical Practice

2002 • 177 citations

Making Connexions: Enhancing the Therapeutic Potential of PatientClinician Relationships

1993 • 171 citations

Is communication a skill? Communication behaviors and being in relation.

2002 • 167 citations

Empathy: towards a conceptual framework for health professionals

2004 • 153 citations

Empathy-Related Responding and Cognition: A “Chicken and the Egg” Dilemma

2014 • 134 citations

Adolescent self-disclosure and loneliness: Private self-consciousness and parental influences.

1985 • 123 citations

Decentering implications of social interactions.

1966 • 123 citations

The place of metaphor and language in exploring nurses’ emotional work

1998 • 122 citations

Communicating Bad News: A Pediatric Department's Evaluation of a Simulated Intervention

1999 • 118 citations

Adolescent self-disclosure and loneliness: Private self-consciousness and parental influences.

1985 • 110 citations

The natural history of cynicism in physicians

1996 • 96 citations

The nursing process: raising the profile of emotional care in nurse training

1991 • 81 citations

Doctoring: The Nature of Primary Care Medicine

1997 • 78 citations

Context Effects

2003 • 68 citations

How Doctors and Patients Discuss Routine Clinical Decisions: Informed Decision Making in the Outpatient Setting

1997 • 65 citations

Adolescent loneliness, self-disclosure, and private self-consciousness: A longitudinal investigation.

1986 • 61 citations

The Effect of Dispositional Empathy on Romantic Relationship Behaviors: Heterosocial Anxiety as a Moderating Influence

1992 • 56 citations

The Task of Medicine: Dialogue at Wickenburg

1989 • 54 citations

"Methodological notes on empathy": Further considerations

1995 • 47 citations

Maintenance of satisfaction in romantic relationships: Empathy and relational competence.

1987 • 38 citations

The emotional labour of nursing : its impact on interpersonal relations, management and the educational environment in nursing

1992 • 37 citations

Perceived Responsibility for Marital Events: Egocentric or Partner-Centric Bias?

1989 • 33 citations

What Residents Are Not Learning

2001 • 27 citations

Dear Doctor. A Personal Letter to a Physician.

1987 • 21 citations

The Real World Guide to Psychotherapy Practice

2000 • 19 citations

Acting in medical practice

1994 • 18 citations

Medicine as a profession—back to basics: preserving the physician-patient relationship in a challenging medical marketplace

2003 • 15 citations

Beyond physician burnout: keys to effective emotional management.

2003 • 14 citations

Forming Effective Relationships

2000 • 6 citations

What Patients Taught Me: A Medical Student's Journey

2004 • 4 citations