Modelling user perception of bus transit quality

Service quality––developing a service quality index in the provision of commercial bus contracts

2003 • 429 citations

Valuing Transit Service Quality Improvements

2008 • 251 citations

A Service Quality Index for Area-wide Contract Performance Assessment

2002 • 154 citations

Performance-based quality contracts in bus service provision

2003 • 136 citations

Performance-based quality contracts for the bus sector: delivering social and commercial value for money

2003 • 97 citations

Efficient Estimation of Ordered Probit Models

1996 • 40 citations

Exploring Customer Loyalty as a Transit Performance Measure

2001 • 36 citations

Customer Satisfaction Contrasts: Express Versus Local Bus Service in Chicago's North Corridor

1998 • 26 citations

Métodos cualitativos de investigación: Los grupos focales y el estudio de caso

1999 • 15 citations

Ordered Probit Modeling of User Perceptions of Protected Left-Turn Signals

2007 • 13 citations

Research on Customer Requirements for Transit Service Design and Delivery

1997 • 12 citations

Efficient Estimation of Ordered Probit Models

1996 • 6 citations