Measuring service quality at a university health clinic
Data up to Jan 2025
Total Citations Per Year
Abstract
References (20)
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
1988 • 20,445 citations
A Conceptual Model of Service Quality and Its Implications for Future Research
1985 • 16,328 citations
A Conceptual Model of Service Quality and Its Implications for Future Research
1985 • 9,096 citations
A Service Quality Model and its Marketing Implications
1984 • 6,412 citations
Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model
1991 • 660 citations
Defining and Measuring the Quality of Customer Service
1990 • 425 citations
Exploring perceptions of hospital operations by a modified SERVQUAL approach.
1990 • 317 citations
Quality in the Service Sector: A Review
1989 • 246 citations
Service Quality: the Front‐stage vs. the Back‐stage Perspective
1991 • 201 citations
Quality, Strategy, and Competitiveness
1993 • 149 citations
Evaluating health care quality: the moderating role of outcomes.
1992 • 102 citations
Truths and Myths in Service Quality
1991 • 77 citations
Quality Measurement in Professional Services Firms
1991 • 76 citations
SERVQUAL as a Measuring Instrument for Service Provider Gaps in Business Schools
1992 • 74 citations
Toward an Applied Technology for Quality Measurement in Health Care
1988 • 36 citations
Quality Control in Services Industry
1991 • 16 citations
Quality control in services industry
1991 • 16 citations
Improving service through patient surveys in a multihospital organization.
1986 • 12 citations
QUALITY'S SECOND COMING
1994 • 7 citations
Process intervention--applying TQM to clinical care.
1992 • 6 citations