Surveying consumer satisfaction to assess managed-care quality: current practices.

The MOS 36-item short-form health survey (SF-36). I. Conceptual framework and item selection.

1992 • 33,264 citations

Continuous Improvement as an Ideal in Health Care

1989 • 1,752 citations

Defining and measuring patient satisfaction with medical care

1983 • 1,260 citations

Patient satisfaction as an indicator of quality care.

1988 • 1,098 citations

Managed Care Plan Performance Since 1980

1994 • 598 citations

Methods For Measuring Patient Satisfaction With Specific Medical Encounters

1988 • 592 citations

Dimensions of Patient Attitudes Regarding Doctors and Medical Care Services

1975 • 327 citations

Involving Consumers in Quality of Care Assessment

1988 • 298 citations

Continuous quality improvement. Concepts and applications for physician care

1991 • 221 citations

Consumer acceptance of prepaid and fee-for-service medical care: results from a randomized controlled trial.

1986 • 117 citations

2. Patient Judgments of Hospital Quality A Taxonomy

1990 • 87 citations

The Employee Health Care Value Survey: Round One

1994 • 54 citations

The Health Insurance Picture In 1993: Some Rare Good News

1994 • 41 citations

Taking a serious look at patient expectations.

1992 • 12 citations

Patient satisfaction: where does it fit in the quality picture?

1992 • 7 citations

HMOs try to measure (and reward) "doctor quality".

1992 • 4 citations

Patient satisfaction.

1994 • 1 citations